Printing Terms & Cancellation Policy

Terms and Conditions

The following Terms and Conditions apply to all transactions done on the phoneantics.com website. Please scroll through this screen, read them carefully, and print a copy for future reference.

Images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitor settings, the colors of products may appear differently from those shown on the site.

Product Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

Cancellation of Orders
You may request to cancel your order for a refund within 24 hours of the order date and time. All cancellation requests made within 24 hours will be accepted, and we will initiate a refund to your original payment method. We deduct Rs. 90 as a processing fee for any number of orders you place on phoneantics.com.

Cancellations after 24 hours will not be accepted. When you buy a product from phoneantics.com, it is imperative that you have read the terms of cancellation, and only after agreeing to the terms, do you place an order.

Customized Orders

  • If you placed a customized order without uploading the picture you wanted printed, we will contact you through a phone call, message, or email requesting you to upload it. Only after successful upload and your confirmation will we proceed with print and production.
  • Once you have uploaded a picture and confirmed, no cancellation, refund, or change in design will be made.
  • Customized orders have a handling time of up to 10-15 working days for printing and quality check before dispatch. Delivery time is in addition to this handling time.

Shipping

  • We ship PAN-INDIA through third-party courier partners (Shiprocket and Amazon Shipping).
  • Ready-to-ship products are dispatched within 1-2 working days and usually delivered within 5-7 working days of dispatch.
  • Since deliveries are handled by third-party courier partners, delivery may occasionally be delayed due to factors outside our control.

Returns & Refunds

  • Replacement or refund is given only if the product received is damaged, defective, has missing parts, or is different from its description on phoneantics.com.
  • You must contact us within 24 hours of receiving the product and share an unboxing video. No claim will be accepted without an unboxing video.
  • No refund or exchange is provided if the product is disliked or the wrong item was ordered.
  • No refund will be initiated for RTO orders (orders returned to us after failed delivery attempts). These can be re-shipped on request with fresh shipping charges.

Payments

  • Payments can be made via Debit Cards, Credit Cards, UPI, Net Banking, and Wallets.
  • Cash on Delivery (COD) is not available for cart total above Rs 250.
  • Cash on Delivery (COD) is not available on printed or customized products: Printed Silicone, Clear Printed and Glossy Metal cases, and any custom design or keychain. Each of these is printed after you order.

For all customer service enquiries, please email us at customercare@phoneantics.com